At Homistics, we want every order to reach you safely and exactly as expected. If there is an issue with your order, we are here to help.
Please read the following policy carefully before requesting a return or exchange.
1. Return & Exchange Eligibility
Return or exchange requests must be submitted within 7 days of receiving your order.
We accept returns or exchanges in the following situations:
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You received the wrong product.
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The product arrived damaged or defective.
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The product has a manufacturing or quality issue that was present when received.
All returns and exchanges are subject to inspection and approval by Homistics.
Product Condition
For a return to be accepted, the product must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all original accessories, parts, tags, and accompanying items, where applicable.
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Not show signs of use, washing, alteration, damage, or improper handling.
Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a return or exchange.
2. Damaged or Defective Products
If your order arrives damaged, broken, or defective, please contact us within 7 days of receiving the parcel.
Unboxing Video Requirement
For damaged, broken, or defective products, a clear unboxing video is mandatory.
The video should show:
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The parcel in its original sealed condition.
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The opening of the parcel.
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The product and its condition immediately after opening.
This allows us to properly verify whether the damage occurred before or during delivery.
Without a valid unboxing video, Homistics may be unable to approve a damage-related return, replacement, or refund.
Please send the unboxing video to us through WhatsApp or email as soon as possible.
3. Wrong Product Received
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
After verification, Homistics will arrange an appropriate resolution, which may include a replacement of the incorrect item, subject to product availability.
4. Colour & Product Variations
Some products may have minor variations in colour, texture, finish, packaging, or appearance due to lighting, photography, screen settings, manufacturing batches, or the nature of the product.
Minor variations that do not materially affect the product will not normally qualify as a return or exchange.
Where a product does not have a selectable colour option, Homistics may dispatch an available colour/design based on stock availability.
5. How to Request a Return or Exchange
Step 1 — Submit the Return Form
If you wish to request a return or exchange, please complete our Return & Exchange Form with your order details and reason for the request.
👉 [Click Here to Fill Out the Return Form]
Please wait for confirmation from our team before sending the product back.
Submitting a form does not automatically mean that the return has been approved. Each request is reviewed individually.
Step 2 — Prepare Your Package
Once your return request has been approved, carefully repack the product in its original packaging.
Please make sure the return package includes:
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The product being returned.
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Original packaging.
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All accessories or accompanying items.
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Your order/invoice details.
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A completed Return Form, if requested by our team.
Please pack the product securely to prevent damage during return transportation.
Step 3 — Send the Return
After your return has been approved, our team will provide you with the return instructions and address.
Please send the parcel using a reliable, traceable courier service and keep your courier receipt and tracking number until your return has been completely processed.
Return Address
Consumer Returns Department
Homistics
[YOUR RETURN ADDRESS]
Pakistan
📞 0328 2754108
📧 homistics.help@gmail.com
📦 Important Return Shipping Information
Please Note
• Return shipping charges are the customer's responsibility unless the return is due to a wrong, damaged, or defective product confirmed by Homistics.
• Original delivery/shipping charges are non-refundable.
• Please use a courier service that provides tracking for your return shipment.
• Keep your courier receipt and tracking information until your return has been successfully processed.
• Homistics is not responsible for return parcels that are lost or damaged while being shipped back by the customer.
6. Inspection & Approval
Once we receive your returned product, our team will inspect the item to ensure that it meets the requirements of this policy.
The outcome of the inspection will determine whether the return, exchange, or refund can be approved.
If the returned item does not meet the required conditions, the return may be rejected.
7. Refunds
If your refund is approved, it will be processed after the returned product has been received and successfully inspected.
Refund processing may take up to 7 working days after approval.
The time required for the amount to appear in your account may vary depending on your payment method or financial institution.
Please note that original delivery charges are non-refundable.
8. Exchanges
If an exchange is approved, the replacement product will be sent after the returned item has been received and verified.
Exchanges are subject to product availability.
If the requested replacement is unavailable, Homistics may offer an alternative resolution where applicable.
9. Non-Returnable Situations
A return or exchange may not be accepted if:
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The 7-day return period has passed.
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The product has been used or washed.
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The product has been damaged after delivery due to misuse or improper handling.
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Original packaging or essential accessories are missing.
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The item was altered or modified.
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A required unboxing video for a damaged/defective claim is not available.
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The product does not meet the conditions of this Return & Exchange Policy.
10. Need Help?
If you have any questions about your return, exchange, or refund, our customer support team will be happy to assist you.
📧 homistics.help@gmail.com
📞 0328 2754108
Homistics
Thoughtfully Chosen, Beautifully Delivered.